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Q: How do I purchase personalized candy wrappers?
Q: Can I preview the candy wrapper before final production?
Q: How do I approve my proof?
Q: What if I don't reply back to the email to approve my proof?
Q: Can I get a proof before making a payment?
Q: What are your processing times?
Q: What is the shipping time?
Q: Can I return my order?


Q: How do I purchase personalized candy wrappers?
A: Placing an order is easy. Just follow these steps: 1. To add an item to your shopping cart, just click the "BUY NOW" button next to the item. 2. Enter the quantity you would like. 3. Click on the "PROCEED TO CHECKOUT" button to begin the checkout process. 4. Be sure to include your personalization information in the "Notes" section of the Payment Method screen. 5. Complete the checkout process through PayPal.

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Q: Can I preview the candy wrapper before final production?
A: Yes. A proof is sent to your email within 1-2 business days after your order is placed.

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Q: How do I approve my proof?
A: You must reply back to the email stating "Proof Approved". You have 48 hours after you receive the proof to approve it. If you need more time, please let us know.

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Q: What if I don't reply back to the email to approve my proof?
A: If we do not hear from you within the 48 hours, we will print and ship your candy wrappers, but we are not responsible for typos or errors on the wrapper.

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Q: Can I get a proof before making a payment?
A: No. All proofs are sent only after payment is received.

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Q: What are your processing times?
A: * Orders under 100 items are processed in 2-3 days * Orders over 100 items are processed in 3-5 days * Processing for bulk or business orders will vary, depending on size and deadline NOTE: These times DO NOT include shipping transit time.

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Q: What is the shipping time?
A: Please allow 7-10 business days for your delivery.

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Q: Can I return my order?
Q: Can I return my order? A: All sales of printed items are final. We do not offer refunds or exchanges.

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Last Updated: 11 Mar 2015 15:10:50 PDT home  |  about  |  terms  |  contact
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